FAQ
If you have more questions, please email us on our connect page and we'll get back to you within 2 business days.
Shipping & delivery
How long does shipping take?
Our standard shipping time is 3-5 business days for domestic orders and 7-14 business days for international orders, depending on your location. Processing is 1-3 business days. Please see our shipping policy for more information.
Do you offer express shipping?
Yes, we offer express shipping options for an additional fee. Domestic express shipping typically takes 1-2 business days, while international express can take up to 5-7 business days. Please keep in mind that processing is 1-3 business days.
Can I track my order?
Absolutely! Once your order is shipped, you'll receive a tracking number via email. Use this number on our website to keep tabs on your delivery's progress.
Do you ship internationally?
Yes, we ship worldwide! International shipping rates and times vary by destination.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
What is your return policy?
We accept returns within 14 days of purchase for unopened products. If you're not satisfied with your purchase, please contact us to process a return and we will provide instructions.
Can I return an opened product?
Due to the nature of our products, we cannot accept returns on opened or used items unless they are faulty. If your product is defective, please contact us for a replacement or refund.
How do I arrange a return?
Contact our customer service team with your order details to initiate a return. We'll provide you with all the necessary information.
How long does it take to process a return?
Returns are typically processed within 7-10 business days after we receive the returned item(s). Refunds will be issued to the original payment method.
Our Products
Are your products organic?
Yes, our teas are made with 100% organic ingredients, ensuring the highest quality and sustainability.
Can I see a list of ingredients?
Absolutely! Each product page on our website includes a detailed list of ingredients. Transparency is key to us.
Are your teas suitable for everyone?
Our teas are designed to be enjoyed by most adults. However, if you have allergies, are pregnant, or have any medical conditions, please consult your healthcare provider before consuming our products.
How should I store the tea?
To maintain freshness and flavor, store your tea in a cool, dry place away from direct sunlight. Make sure the packaging is sealed properly.
Do your teas contain caffeine?
No, but each product description on our website provides this information for your convenience. Currently, our Immune Guard Tea contains Green Tea, a natural source of caffeine without the crash.
Are your products meant to cure, treat or diagnose diseases?
No. FDA regulations require any sales of herbal products to include a disclaimer stating that herbal products are not intended to treat, cure, or diagnose any disease